The buyer agrees to carry out a thorough examination of the products delivered to them, at the time of receipt, in accordance with their abilities.
6.1. Buyer acting for professional purposes:
The products will be deemed accepted by the buyer five calendar days at the latest after delivery, unless the buyer notifies us before the expiration of this period, by registered letter, of any specific and detailed claim.
The approval will cover all visible defects, that is to say, all those that the buyer could have detected at the time of delivery or within five calendar days thereafter through careful and serious inspection.
We guarantee the products we sell against hidden defects for a period of 6 months from the date of delivery. This warranty is subject to the following conditions.
The warranty cannot be enforced unless the following conditions are met:
The defect renders the product significantly unfit for the use for which it is usually intended or for a special use expressly mentioned in the specific conditions of sale;
The product has been installed and placed appropriately.
The product is being used under normal conditions.
The warranty will not apply if the maintenance and use instructions provided at the time of delivery have not been followed, as well as in case of modification, disassembly, or repair by a person who is not professionally qualified.
In order to be able to claim the benefit of the warranty, the buyer must notify us of any claim relating to hidden defects by registered letter within a maximum period of one month after he has discovered or should have normally discovered the defects.
Our guarantee is limited, at our discretion, to free repair or replacement of defective goods. Under no circumstances will they be refunded. The buyer shall return, at his own cost and risk, the defective item to our premises so that it can be repaired or replaced. We will bear the costs of returning the defective product to our facilities and the costs of returning it to the buyer if the product to which the warranty applies is found to be defective.
6.2. Buyer acting for non-professional purposes:
The buyer benefits from legal rights under the law of September 1, 2004 regarding consumer protection in the case of sale of consumer goods. For second-hand goods, the warranty period is one year from the date the item is delivered.
In accordance with Article 1649quater §2 of the Civil Code, the consumer is required to inform the seller of the existence of a lack of conformity within a period of two months from the day on which the consumer noticed the lack of conformity. The commercial warranty applies without prejudice to these rights.
The original invoice must be presented for any warranty claim to verify that Quatrième Dimension is indeed the final seller of the product. The warranty is no longer applicable if the serial numbers do not match, if any seals have been broken, damaged or moved. In addition, the customer is requested to present the equipment for which they wish the warranty to be applied in its original packaging, complete with all its accessories.